FAQ's & Support"
Haven't received your weekly plan over text yet?
If you have not received your weekly meal plan via SMS, you may not have accepted SMS delivery at checkout. You can confirm your SMS delivery now using the button below. If you may have entered the wrong phone number, you can update this by going to the Account section and clicking Manage Subscription.
If your phone number has changed or you entered the wrong number at checkout, you can update it anytime by going to the Account section and clicking Manage Subscription. This ensures your weekly Tucka Time meal plan is delivered to the correct mobile number every Sunday.
No. Many people already have pantry staples like oil, salt, spices, and sauces, so you may not need to purchase every item each week.
Not at all. The grocery list is simply a guide to make shopping easier and more organised. If there’s an ingredient you don’t like or are allergic to, you can easily swap it for something similar that suits your preferences.
No catch. There's no lock-in contract and no minimum sign-up period. Cancel whenever suits you — before, during, or after any week — and it takes effect immediately, no customer service call needed.
We currently offer Couples, Family of 4, and Large Family plans built around real Aussie supermarket prices. If your household doesn't match exactly, [pick the closest size / get in touch] — we're expanding dietary and household options as we grow.
Nope. Your first week is completely free, and we'll only start charging $5/week if you don't cancel. You can cancel any time, with no fees and no phone call required — just [ head up to the account management button on our website and manage it in one click], whenever you want.
